Accommodation
In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard hotels. (in case of the above hotel is not available, a similar one will be replaced).
Special request
If there are any requests regarding special meals, dietary requirements, adjoining room and so on, please inform the company when booking. Such requests are subject to confirmation and availability.
Reservation & Deposit
Reservation Tour
The booking should be made prior 15 days of tour departure.
Deposit on Tour
The 50% of deposit or full payment of tour fare per person is required upon booking. Failure to comply with this may result in an automatic cancellation of reservation and a forfeiture of deposit.
Child Policy:
For children between 2 to 12 years old (who have completed year 11), the following price policies apply:- Child in extra bed 15% discount on total package
- Child no bed 25% discount on total package
- Child in twin no discount (child airfare only)
- Land services only 50% discount on total package
Note: Maximum 4 children are allowed at reduced rates, per party.
For infants between 0-2 years old (who has completed year 1), the following policies apply :
- No extra bed, no meals, no entrance, all services free, except air ticket (90% discount of adult fare)
- Crib upon request, rate to be determined on a case by case basis.
- Extra bed upon request.
- Local services: 90% discount
Cancellation & Amendment
| Cancellation | Charged/Person |
| - More than 22 days prior to departure | - No Charge |
| - 15-20 days prior to departure. | - 20 % |
| - 08-14 days prior to departure | - 50 % |
| - 03-07 days prior to departure | - 75 % |
| - 02 days or less prior to departure | - 100% |
Amendment
For each amendment made after a booking has been confirmed, an amendment fee of US$ 10 per person will be charged.
An amendment fee does not constitute a transfer to another tour whereby an administration fee of US$10 per person will be levied in addition to the amendment fee.
Complaint/Claims/Refund
Complaints
Any complaint/claims must be made in writing within 2 weeks after services have been rendered.
Claims
No responsibility is accepted in respect of any complaint/claim which is not so made.
Refund
Tour members should be aware that the Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to confirmation. When the arrangement cannot be confirmed.
The Company will endeavor to notify passenger at least 2 weeks before departure and a refund to payment of tour fare will be made if the tour is cancelled. The Company shall not be liable for any further responsibilities.
Extension of Stay
Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger's responsibility to hold firm confirmation for their return flight.
When extension of stay /deviation can not be confirmed three weeks prior to the group's departure date, passenger is deemed to be taking the original tour schedule.
In the event that the original arrangement has been changed by the Company during the process, any extra cost will be borne by the passenger.
Extension of stay/deviation will be at passengers own expenses & transfer to airport will not be provided.
The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-refundable & non-reroutable. Any alternation in routing or dates by passenger is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full.